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Privacy Policy - Elyvia
Last updated: 26 January 2026
Elyvia is committed to protecting your privacy and handling your personal information with care, transparency, and respect. This Privacy Policy explains how we collect, use, store, and protect your personal data
Who we are
Elyvia is a companionship service focused on providing meaningful social connection.
Website: www.elyvia.co.uk
Email: info@elyvia.co.uk
Phone: 0121 517 2331
For the purposes of UK data protection law, Elyvia is the data controller.
What information we collect
We may collect and process the following personal information:
• Name
• Contact details (phone number, email address)
• Enquiry information submitted through our website or by phone/email
• Any information you choose to share with us when contacting us
We do not knowingly collect data from children.
How we use your information
We use your personal data to:
• Respond to enquiries
• Provide information about our services
• Arrange and manage companionship services
• Communicate with you about your enquiry or service
We only use your data where it is necessary and lawful to do so.
Lawful basis for processing
We process personal data under the following lawful bases:
• Your consent
• The need to take steps prior to entering a service agreement
• Our legitimate interest in responding to enquiries and running our business
How your data is stored
Your data is stored securely and only accessed by authorised individuals. We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.
Sharing your information
We do not sell or share your personal data with third parties for marketing purposes.
Your information will only be shared where legally required or where necessary to provide our services.
How long we keep your data
We keep personal information only for as long as necessary to fulfil the purpose it was collected for, or as required by law.
Your rights
Under UK data protection law, you have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Object to or restrict processing
To exercise your rights, please contact us using the details above.
Cookies
Our website may use basic cookies to ensure it functions correctly. You can manage cookie settings through your browser.
Contact
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Email: info@elyvia.co.uk
Phone: 0121 517 2331